Refund policy

Returns & Refunds

Every Type II artifact is made to order from your route data. Because each piece is built for one customer and one ride, all sales are final.

We do everything we can to make sure your artifact lands right the first time. You'll see drafts and proofs of your route before anything goes into production, and we won't ship until you've signed off. If something feels off at the proof stage, that's the moment to tell us — we'll keep refining until it's yours.

A note on the medium

These are 3D printed, one at a time, on machines that leave the mark of the maker. No two prints are identical. Slight variations in layer texture, finish, and surface character are inherent to the process — part of what makes each artifact a physical object rather than a digital file.

Damage or defects

Inspect your order as soon as it arrives. If your artifact shows up damaged from shipping, has a clear manufacturing defect, or doesn't match the proof you approved, contact us at hello@typeii.studio within 14 days of delivery. Send photos of the piece and the packaging. We'll evaluate and repair or replace it — whatever it takes to get a sound artifact onto your wall.

Wrong item

If you receive an order that isn't yours, let us know right away at hello@typeii.studio and we'll sort it out.

European Union — 14-day right of withdrawal

If your order ships to the European Union, you have the right to cancel within 14 days of receiving your artifact, for any reason. To exercise this right, contact us at hello@typeii.studio before the 14 days are up. The artifact must be returned in its original condition and packaging, with proof of purchase. Return shipping is the customer's responsibility. Once we receive and inspect the returned piece, we'll refund the purchase price to your original payment method within 10 business days.

Refunds (when issued)

Once a refund is approved — whether for a defect, shipping damage, or an EU withdrawal — we'll process it to your original payment method within 10 business days. Banks and card issuers can take additional time to post it on their end. If more than 15 business days have passed since we confirmed your refund and you still don't see it, email us at hello@typeii.studio.

Questions

Anything that doesn't fit cleanly into the above — reach out. hello@typeii.studio.